Julie’s Recent Blog Posting on Dr. Sear’s Wellness Institute

Check out my recent blog posting at Dr. Sear’s Wellness Institute on Preparing the Body for Pregnancy Here

Exciting News: a new L.E.A.N. Start Online Class has been scheduled for this Summer!  Check out our site to register at www.taospasolutions.com

Class runs from July 15 – August 25

Fun online learning for families. L.E.A.N. Start is a series of fun and interactive educational classes that give families the tools and information to develop a lifetime of achievable healthy habits for the entire family.Gather the entire family together and learn how you can simplify your life while improving your overall health, weight, energy, and focus. L.E.A.N. Online includes six interactive eLearning segments, hands-on learning activities, family challenge activities, free downloads, and more!

Hope to see you in class this Summer!

In health,
Julie

 

Customer Feedback ~ etiquette in the response

Whether owning or operating a spa, customer feedback is an ongoing occurrence, if not daily.  For some of you, this might make you squirm in your chair…let me be the one to inform you though that customer feedback, both glowing and constructive are gifts to your business.  When a customer takes the time to provide feedback to a spa owner or director, it truly means they care about the performance of the spa and have ownership in it’s success.  This is a great thing and these are great guests to have as feedback equals retention.

The real question though is how to respond to feedback, especially when it’s constructive or all out negative.  In today’s world, often times we are not receiving feedback in person nor on the phone, but rather through the myriad of social media sites out there; ie. Yelp, Trip Advisor, Facebook, Google+, Twitter, etc.  Yes these outlets make it easy and convenient for a guest to “bash” an establishment without responsibility.  Often times these types of reviews are reactions to a situation both good and negative due to the convenience of mobile technology.

When positive posts come through social media channels, take the time to like, thank, and respond to your guest.  When negative reviews come through, take every opportunity you have to reach that guest, thank them for taking the time to share their experience, give them an opportunity to share the experience with you, ask them what would have made their experience more enjoyable (unless it is obvious ~ ie. my therapist was late and coughed all over me…yikes)  and then take action to find a solution for them.  You want this guest back booking future services.  This guest wants to be loyal, they only need to trust your establishment again.

Personalizing even an experience such as a review posted by a guest, will show that guest your spa is a place for connection, a place for healing, and a place for them.

 

Beauty of Nature

I had the unique opportunity last week to catch the amazing orange moon rise up into the sky from behind the Southern California Santa Ana Mountains. It was a glorious sight I must say. I tried to capture the image on my phone but nothing could do this moment justice.

It gave me the opportunity to step back and appreciate this amazing earth we live in. It has been a full week and I am still in awe of this moment I had with nature. What makes you stop and take a breath?

Ahhh the Benefits of Steam

It is always amazing to me how the world of spa and the world of motherhood crossover on an almost daily basis.  As a spa professional, the benefits of steam are numerous and the majority of spas have steam rooms or steam showers for guests to enjoy.

In a spa setting, relaxing in a steam room and taking deep long inhalations boosts the immune system, clears out impurities in the skin’s pores, loosens congestion, eases sinus pressure and more.

At home when infants and young children are feeling sick, congested, coughing or having difficulty breathing, sitting in the bathroom with the hot water from the shower running to produce a steamy room benefit the children.

Why is it then when we grow up and become young adults do we forget this natural remedy when it is there all along whether in our bathrooms or at our favorite spa? Exposing our children to spa in the teenage years keeps these natural remedies top of mind.  Spa is a way of life, a necessity, not a luxury.